Question 1

How does SupaStory analyze user sessions?

Accepted Answer

SupaStory's session recording is built from the ground up for AI agents, which makes it fundamentally different from other session recording software that requires you to manually watch sessions. Our AI automatically watches and analyzes your user sessions 24/7, identifying UX issues, errors, and conversion blockers by understanding user behavior patterns, detecting friction points, and analyzing session data—all without requiring you to manually watch recordings.

Question 2

What counts as an AI session?

Accepted Answer

An AI session is a user session that has been analyzed by our AI to identify UX issues, errors, or conversion opportunities. Each session analyzed counts toward your monthly limit. You can configure the sampling of sessions to be analyzed, and we automatically analyze sessions that have critical or high impact issues. Sessions are only analyzed once.

Question 3

How accurate are the AI-generated code fixes?

Accepted Answer

Our AI generates context-aware code fixes based on your codebase structure and the specific UX issues detected. All fixes are created as pull requests in your GitHub repository, allowing you to review, test, and modify them before merging.

Question 4

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle. Your unused sessions don't roll over.

Question 5

What happens if I exceed my monthly AI session limit?

Accepted Answer

Your session replays keep recording even after you hit your AI analysis limit—you never lose data. Only AI analysis of new sessions pauses until your next billing cycle. You can upgrade to a higher plan at any time.

Question 6

How does the GitHub integration work?

Accepted Answer

Once you connect your GitHub repository, SupaStory automatically creates pull requests for code fixes when UX issues are detected. The PRs include detailed explanations of the issues found and the proposed fixes. You maintain full control—review, modify, or reject any PR before merging.

Question 7

What types of UX issues does SupaStory detect?

Accepted Answer

SupaStory detects a wide range of UX issues including conversion blockers, error states, navigation problems, form friction, performance issues, accessibility concerns, and user flow interruptions. All detected issues include conversion impact estimates.

Question 8

Is my user session data secure and private?

Accepted Answer

Yes, security and privacy are our top priorities. All session data is encrypted in transit and at rest. We only analyze the data necessary to identify UX issues and never share your data with third parties.

Question 9

How quickly will I see results after signing up?

Accepted Answer

After connecting your application, SupaStory begins analyzing sessions immediately. You'll typically see your first insights within hours, and actionable fixes within 24-48 hours.

Question 10

What's the difference between Priority AI analysis and regular analysis?

Accepted Answer

Priority AI analysis processes your sessions faster and ensures critical issues are identified and fixed first. Growth and Enterprise plans include priority analysis, which means your sessions are analyzed ahead of non-priority queues.

Question 11

How does SupaStory compare to FullStory, Sentry, or other session replay tools?

Accepted Answer

Tools like FullStory make you watch recordings to find UX issues, and Sentry still leaves you investigating errors yourself. SupaStory does the work for you. Our AI reviews every session, finds the UX issues hurting your conversions, and delivers impact estimates plus ready-to-merge fixes.

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Features

Support & Services

Features

Support & Services

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